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If it’s not there, then it’s definitely some driver that’s being loaded when Windows starts up. Open up Device Manager to see if there are any devices that have errors or warnings. Apr 16, 2020 Microsoft Windows The application is not responding. The program may respond again if you wait. Use Task Manager To Restart Windows Explorer Task Manager helps kill unresponsive programs on your computer and you can use it to kill and restart Windows Explorer as well. Press the Ctrl + Shift + Esc keys at the same time to launch Task Manager. Click on More details if you don’t already see your processes. When running Windows 7, you may find it not responding due to an unresponsive program like Microsoft Outlook, web browser, antivirus, plug-in etc. Or corrupt registry files, lack of minimum system. If there is overburdened browsing data in your Microsoft Edge, that may make the browser slow or stop responding entirely. When Microsoft Edge does not respond in Windows 10, you can clear the.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
If you perform one of the following procedures in one of the Microsoft Office programs that are listed at the end of this article, the program may stop responding (hang) for a long time:
- You click the Save in list in the Save As dialog box.
- You click the Look in list in the Open dialog box.
If you click Cancel or try to close the dialog box, the program still does not respond.
Windows Not Responding
Cause
This problem may occur if any one of the following conditions is true:
- When the computer is connected to one or more mapped network shares that are nonexistent or that are currently offline.
- When one or more mapped drives are persistent, and the drive is in a domain that is not trusted.
- When the mapped drive is located on a slow or a down-level computer. A down-level computer is when the operating system of the computer has an earlier version of Microsoft Windows than the computer that you are using).
- When a mapped drive is connected across a Wide Area Network (WAN).
- When a drive is an inaccessible removable drive.
Resolution
To resolve this issue, you must disconnect all network drives that are have any one of the conditions that are stated in the 'Cause' section. To do this, follow these steps.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see the product documentation to complete these steps.
- Right-click My Computer, and then click Disconnect Network Drive.
- In the Disconnect Network Drive dialog box, click the letter of the drive that you want to disconnect, and then click OK.
- Repeat steps 1 and 2 until all offline network drives are disconnected. If you are not sure about a particular drive, follow these steps:
Click Start, and then click Run.
In the Open box, type the following, and then press ENTERcomputer nameshare name
Where computer name is the name of the server that is sharing the resource, and share name is the name of the shared resource that you want to use.
If the resource is not available, you receive an error message that is similar to the following:
The network name cannot be found.
Alternatively, you can try to view the contents of the drive in the Windows Explorer.
Workaround
To work around this behavior, use one of the following methods.
Method 1: Do not use persistent connections
When you connect a mapped drive, click to clear the Reconnect at logon check box. By clearing this check box, the mapped drive will not be connected the next time that you log on to the computer. See the 'More Information' section for more information about how to map a network drive.
Windows Process List
Method 2: Use a user logon script
If you can, use a logon script to connect a user to the appropriate servers every time that the user logs on. Make sure that the script maps the drive in a non persistent state. If the drive is not available as the logon script runs, the drive is not mapped. This behavior prevents the issue.
Method 3: Use server mirroring
If the connection is over a Wide Area Network (WAN), consider implementing server mirroring. Server mirroring duplicates a distant server locally. Then, map your drive to the local, duplicate server. Doing this can reduce the wait time by connecting to a local server.
Method 4: Use a shortcut to the network location
Use a shortcut on the Microsoft Windows desktop or in My Network Places to connect to the network location that you want.
More Information
Each location in a list is checked to make sure that it is available and that you have access permissions when you perform both the following procedures in Microsoft Office programs:
- You try to open or to save a file.
- You access the Look in or the Save In list.
If any mapped drive is in a state that is documented in the 'Cause' section, it takes some time for the condition to be detected and resolved by the Office program. To avoid this behavior, you should disconnect that mapped drive. You can look for the availability of the drive at any time in Windows Explorer. If the drive is available, map the network drive again later.
To map a drive to a resource that is online again, follow these steps:
Microsoft Windows Process Not Responding Updating
Right-click My Computer, and then click Map Network Drive.
In the Drive box, click the drive letter that you want to use for the network drive.
In the Folder box, type the following computer nameshare name
Where computer name is the name of the server that is sharing the resource, and share name is the name of the shared resource that you want to use.
To make the mapped drive non persistent, click to clear the Reconnect at logon check box.
Click Finish.
If you are trying to connect to resources on other networks, contact the network administrator. Network drives that no longer exist, that are no longer shared, or inaccessible removable drives should be permanently disconnected to avoid affecting the performance of Office products.
-->Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
Assume that a Microsoft Office Click-to-Run application crashes multiple times when you try to start it, and then you receive the following dialog box:
When you click Yes in the dialog box, the repair process does not start.
Cause
This is a known issue in Office Click-to-Run applications.
Workaround
To repair the Office Click-to-Run application, follow these steps as appropriate for the version of Windows that the computer is running.
Windows 10, Windows 8.1 and Windows 8:
- On the Windows Start screen, type Control Panel.
- Click or tap Control Panel.
- Under Programs, click or tap Uninstall a program.
- Click or tap MicrosoftOffice 365, and then click or tap Change.
- Click or tap QuickRepair, and then click or tap Repair. You may have to restart your computer after the repair process is complete.
Windows 7:
Click Start, and then click Control Panel.
Double-click Programs and Features.
Click MicrosoftOffice 365, and then click Change.
Select Quick Repair, and then click Repair. You may have to restart your computer after the repair process is complete.
Note If the crash issue is not resolved after you use the Quick Repair option, use the Online Repair option as displayed in the following dialog box:
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the 'Applies to' section.